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Doing Business with a Servant's Heart
Welcome to "Doing Business with a Servant's Heart," where compassion meets business and life. Join us as we explore the soul of business, guided by the unwavering principle that serving others is not just ethical – it’s transformative.
Hosted by Steve Ramona, a seasoned entrepreneur with a passion for uplifting people and businesses, each episode of our podcast is a deep dive into the stories, insights, and practical strategies of industry leaders, entrepreneurs, and visionaries who have mastered the art of leading with love and empathy. Through heartfelt conversations and inspiring anecdotes, we reveal the practical impact of servant leadership on personal and professional growth.
Discover how to foster a culture of kindness, engage with customers authentically, and build successful businesses that prioritize serving before selling. Whether you're a seasoned business owner, an aspiring entrepreneur, or simply someone seeking to make a positive impact, "Doing Business with a Servant's Heart" offers actionable advice, moral encouragement, and a refreshing perspective on what truly matters in the world of business.
Tune in and join our community of compassionate leaders striving to change the world, one act of service at a time. Because in the end, the heart of business is the business of the heart.
Doing Business with a Servant's Heart
Building a Thriving Business: People, Service, and a Growth Mindset
This is the second part of a conversation between the host, Steve Ramona, and Steve Remmel about the importance of people in business.
The key takeaway is that people are the foundation of a successful business. Businesses should invest in their people, train them, and treat them respectfully. This will lead to better customer service and a more successful business.
Here are the details from the conversation:
- Steve Remmel shared his experience of starting his own business and how he realized that people are the most critical factor.
- He shared an example of how he was impressed by Thrive because of the quality of its customer service.
- He contrasted this with another company where he had a negative experience because of the lack of customer service.
- Steve argued that businesses should strive to be like Thrive and provide excellent customer service by investing in their people.
- He also mentioned the importance of having a growth mindset and never stopped learning and growing.
- 02:55 - People and people to people business (People and people-to-people business)
- The speaker, Steve Remo, is a business consultant who believes that a company's focus should be on its people, both its employees and its customers.
- He says that people are the foundation of a successful business and that treating them well is essential.
- 04:52 - The importance of customer service (The importance of customer service)
- The speaker gives the example of Thrive, which provides customer relationship management (CRM) software. He says he chose Thrive because they provided him with a dedicated support person who was always available to help him.
- He contrasts this with another property management company without customer service and only communicates with customers through AI.
- 10:02 - The importance of attitude (The importance of attitude)
- The speaker also talks about the importance of attitude. He says that our attitude affects how we view everything and that it is essential to maintain a positive attitude, even when things are tough.
- He gives the example of his father, who was in a rehab facility for three months. He says that he and his family maintained a positive attitude about his father's recovery and that this helped him to get better.
- 17:42 - Conclusion (Conclusion)
- The speaker concludes the video by giving some advice to the audience. He says that they should never stop growing and that they should focus on serving others.
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